Help Center

FAQ

Refund/Exchange

What is your refund policy?

How do I exchange my sandals for a different size/model?

My laces are wearing out. How do I get new laces?

Sandal Info

I'm new to barefoot/minimalist running. Do you have any advice or tips?

I run/walk/hike everywhere! What sandal model is best for multiple surfaces?

Should I get the Elemental model without any footbed or the Circadian with a Earth-Grip footbed?

How do the hemp laces and the nylon laces compare?

Can you give me the elevator pitch on why your laces are grounded and the importance of earthing?

Do you guys have any tests showing how effective your grounded conductive laces™ are in comparison to going barefoot?

What do you recommend for winter running in Earth Runners?

How long do Earth Runners last?

Are Earth Runners just for running?

Tips & Troubleshooting

How do I clean my Earth Runners and wool socks?

I'm having trouble adjusting my laces. Any advice?

How do I prevent my foot from sitting too far back on the sandal?

How do I improve the comfort between the 1st & 2nd toe?

How do I prevent the buckle from pressuring my foot/ankle?

How do I prevent my heel strap from ever falling down?

Sizing

How are Earth Runners supposed to fit?

Do Earth Runners follow standard sizing?

Shipping

Do you ship internationally? How much does it cost?

I’m an international customer. Will I get charged import fees/customs for receiving a package from Earth Runners?

How long will it take to get my sandals once I place an order?

Do you ship to PO Boxes and/or military APO/FPO addresses?

Can I track my order once it’s shipped?

I need to change my order (shipping address, sandal model, etc). Help!

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