Return/Exchange Policy: We offer a 30 day money back guarantee. If you need to return your Earth Runners for exchange or refund, be sure you are returning clean, only-worn-indoors-for-testing, like-new sandals. At our discretion, if the sandals show signs of wear preventing us from re-selling as new, we may charge a 20% restocking fee. Heavily used sandals will not be accepted. Call or email us anytime for help determining fit or sizing issues, we want you to have the ultimate sandal experience! All returns must be made at the customer’s shipping expense. When you send your sandals back to us, be sure to include a note stating your name, order number, and reason for return and we'll take care of your refund. On exchanges, just let us know which size you need, we'll take care of the rest.
Our return address:
Units 504 & 523
399 Business Park Ct
Windsor, CA 95492
Earth Runners is not responsible for items lost in transit.