Return/Exchange Policy: We offer a 30 day money back guarantee. If you need to return your Earth Runners for exchange or refund, be sure you are returning clean, only-worn-indoors-for-testing, like-new sandals. At our discretion, if the sandals show signs of wear preventing us from re-selling as new, we may charge a 20% restocking fee. Heavily used sandals will not be accepted. Call or email us anytime for help determining fit or sizing issues, we want you to have the ultimate sandal experience! All returns must be made at the customer’s shipping expense. When you send your sandals back to us, be sure to include a note stating your name, order number, and reason for return and we'll take care of your refund. On exchanges, just let us know which size you need, we'll take care of the rest.
Our return address:
Units 504 & 523
399 Business Park Ct
Windsor, CA 95492
Earth Runners is not responsible for items lost in transit.
The easiest and fastest way to exchange your sandals is to place an order for a new pair of sandals online and send your original sandals back to us with a note stating your name, order number, and requesting a refund. Once we receive your sandals we'll process your refund and notify you to let you know we did so. This gets your new order into production sooner, which means you'll get your new sandals quicker!
If your laces wear out before your sandals do, shoot us an email (email@example.com) with some pictures of the damage. All of our laces are covered under a lifetime manufacturer’s warranty for manufacturer defects. If your laces failed due to normal wear and tear, we sell replacement laces as well.
All of our laces cost $17 for the replacement set of laces that come with two new buckles.
Laces can easily be replaced yourself by lacing one sandal at a time and using the other sandal as a reference. We also have detailed pictures on our lacing page showing how the laces should be oriented.
Check out this link to a blog of ours "Barefoot Running: 5 Tips for Getting Started" - it is short, sweet and will get you started off on the right foot. ;)
Our Alpha offers a little extra sandal to help smooth things out no matter the terrain. They are incredibly lightweight and mold quickly to feel like an extension of your foot. Super comfortable for all day use, yet ready for real adventure at a moment's notice.
Need more personal help choosing? Call us 831-288-3045 or email firstname.lastname@example.org
Our Elemental features non-slip rubber and is great for wet conditions as it dries much quicker. For a bit of extra all weather traction, foot moldability and odor/wetness absorption our Circadian is the way to go.
Our nylon laces (1/2" width) start out more comfortable and maintain the same comfort level over time. The slightly thinner nylon lace are better suited for those, who are sensitive to thong sandals, with less of a gap between their first and second toe.
Our hemp laces (5/8" width) start out stiffer and have more of a break in period, but get more and more comfortable with time. The hemp fibers swell and shrink when wet to offer extra security while immersed in water, or even during intense exercise when the foot perspires--with the added grip of the lace’s natural texture. Our undyed hemp laces are limited to a one year warranty. Natural fibers have their limitations to abrasion over time but we can simply ship out a replacement pair for $17 (+ shipping) that you can easily install yourself.
For more details check out our >>> Lacing Comparison Chart
Earthing is the primal experience of living grounded to the earth, similar to how all life has evolved here on earth throughout time. Modern insulated lifestyles interrupt our bodies ability to connect with earth and effectively tell time (circadian rhythm). The master controller of all life is time, and when our internal timing is off, a myriad of missed biochemical reactions result in inflammation.
Go to our earthing page to read more about the importance of grounding.
We have been making and testing earthing sandals for over 4 years providing much insight into what is the most effective means of maintaining our age old connection. We have experimented with conductive soles vs conductive laces and determined that our grounded conductive laces™ are as good, if not better, than conductive soles. We realized that the intimate connection of our conductive lace-circuit with the foot, allows for an excellent connection that effectively grounds the body through the copper plug on the bottom of the sandals.
This determination has encouraged us to focus on optimizing the composition of our sole elsewhere. We have found that focusing on lightweight, eco-friendly, comfortable, performance oriented footbed and outsole materials better serve the holistic Earth Runners experience. It is also important to note, that when your feet sweat into our Earth-Grip footbed, it makes it conductive and (when combined with our conductive laces) increases grounding performance.
On our Earthing Sandal page we discuss the primal roots of our ancient inspired sandal design and share a video comparing how our grounded conductive laces™ compare to going barefoot, via a voltmeter test.
Depends on how intense your winter is. If it's dry, some of our wool blend tabi socks can keep your feet comfortable down to well below freezing. If it's really cold, or cold and wet, try some tabi booties. Polar Feet out of Canada has some great polar fleece solutions.
Our best sandal for wet applications is our Circadian.
We expect all our sandals to last 400-800 miles. Variables like terrain, sandal model, and how you run/walk/move can affect the life of your Earth Runners.
Read more about our manufacturer warranty here.
While Earth Runners have been used to traverse long distances, from 5k's to ultra-marathon, we like to think of them as sandals that allow you to truly be free (#BeFreeSandals) -- footwear in which you can run, walk, hike, play and adventure while remaining connected to the earth.
Our Elemental sandals that feature no footbed can be washed by hand with soap and warm water. Anti-Odor sprays can also be found online or at your local fabric store. Rank Away or Odor Eliminator work pretty well. Another way of cleaning your footbed free sandals is using a couple "denture cleaning" tablets in a plastic bag filled with water.
To clean our Circadian and Alpha sandals that feature our Earth-Grip footbed, we recommend spraying them with some water to get them saturated and then let them sit for a few minutes to loosen up the dirt. Then spray them with your hose nozzle on the 'sharpest' setting (Power washers are not advised) and slowly work your way across the terrain of the sandals. We have determined this to be a very effective way to clean off the dirt that accumulates on the Earth-Grip footbed.
Things NOT to do with your sandals:
To ensure the longest lifespan for your 'virgin' Earth Runner wool socks hand wash with wool soap (Woolite), then air dry.
Our laces that feature a locking buckle may require a few tweaks and adjustments over the course of your first few outings. Don’t worry, the ultimate sandal experience is well worth it :) Soon enough your Earth Runners will feel like an extension of your foot!
How To Tighten Or Loosen The Thong Strap
How To Tighten Or Loosen The Heel Strap
How To Tighten Or Loosen The Ankle Strap
*Trim access strap and burn the edge to prevent fraying.
Leave an extra few inches of excess strap as it will make putting the sandals on easier.
More of an experiential learner? Check out the videos on our page dedicated to Adjusting Laces.
Pull some slack through the outside loop A to make the thong strap (1) looser and then pull slack through the inside loop B to tighten up the heel strap (2). You can expect this to happen over the first 5-10 hours of use while you break in your sandals.
If any discomfort between the toes persist after the break-in-period (10-15 hours of use), grab the thong part of the laces coming through from the bottom of the sandal as close as you can to the sandal bed. Now rotate the laces (slightly) away from the toe (Big toe-or-second toe) that is in the most discomfort. We show this method first thing in our lacing video here.
This can be resolved by sliding the buckle slightly up toward the back of the heel to hold it up.
We encourage people to go with a snug fit like you see in this diagram here.
This enhances the minimalist experience and reduces the chance of catching debris in your sandals while out on the trail.
Our sandals are true to size, a snug fitting shoe size should correlate with snug fitting sandals in the same size. On our sizing page you can printing out our sizing templates in actual size to compare with your foot and confirm your fit.
Because our sandals don't have upper material (i.e. the parts of a shoe that cover the toes, the top of the foot, etc) your feet can cover much more of the sandal’s surface without bumping into any upper material .If you don't like your shoes to fit snug you will most likely need a smaller sandal size than your shoe size. Printing out templates from our size chart it's the only way to be 100% sure of your fit before ordering.
Yes, we ship all over the world via USPS with two international shipping options:
*You pay exact cost on shipping. International first class ranges from ~$8-19
CUSTOMER RESPONSIBLE FOR CUSTOM DUTIES, TAXES, FEES International orders (orders outside the U.S.) may be subject to import fees, taxes, and customs duties charged by the receiving country. We make sure that we give accurate information about the content of the package which usually helps customs to process the order in a quick and efficient way. As we have no control over customs charges and can't predict the amount charged or which countries will impose these fees, the recipient is responsible for all customs clearance requirements. Contact your local customs office for more info. Packages going through customs can cause delays of up to 4 to 6 weeks beyond original delivery estimates.
Your order will ship out via USPS within 5-10 business days of receiving it. All orders placed by Monday mid day (12pm PST) will be a part of that week's production run (Tuesday-Friday) and will ship on Saturday. All sandals are made to order in our Sonoma, CA workshop.
Packages ship Saturday out of California -- you will receive a shipping confirmation email on Sunday or Monday with your tracking details.
*We do not offer tracking on first class international orders.
USA destination in the Pacific time zone: 1-2 business days for delivery
USA destination in the Mountain time zone: 2-3 business days for delivery
USA destination in the Central time zone: 3-4 business days for delivery
USA destination in the Eastern time zone: 4-5 business days for delivery
International orders usually take 1-3 weeks for delivery but can take longer due to international customs processing.
You know it! Enter your address info at checkout and we'll take care of the rest.
If you’re in the US, we’ll send you a shipping confirmation email with a tracking link once your order is shipped (Usually Sunday or Monday). We only offer international tracking on parcels shipped express, our international first class shipping option does not offer tracking.
Any informational changes can be made as long as your sandals haven’t shipped out yet. However, if you need to change the actual product you ordered, please send your request ASAP by replying to your order confirmation email before we chop out your sandals and get them wired up :)