Now Hiring a New Team Member! Customer Service/Social Media Creative 2025
Customer Service & Social Media Creative
Are you passionate about connecting with people and creating amazing social media content? Do you thrive on solving customer inquiries while staying ahead of trends on Instagram? Join us at Earth Runners, where your role will be equally divided between customer service and social media content creation! 👣
Job Title:
Customer Service & Social Media Creative
Hours & Availability:
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Starting at ~25 hours per week, with the potential to grow into a ~35 hour full-time role.
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Flexible working hours; all tasks can be done remotely.
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USA Only
What You'll Do:
Customer Service (50%):
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Respond to customer inquiries via email and social media comments and DMs, especially during peak seasons.
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Provide friendly, helpful responses to ensure customers feel valued and heard.
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Assist customers with questions about our minimalist sandals, including adjustments and fit advice.
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Write clear and concise emails with impeccable grammar.
Social Media Content Creation (50%):
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Develop strategies to inspire user-generated content, foster community conversations, and enhance engagement across all social platforms.
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Create captivating, shareable content that drives interaction, encouraging comments, shares, and meaningful audience connections.
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Actively interact with followers through comments, direct messages, and tags, showcasing authenticity, responsiveness, and a genuine connection to their experiences.
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Partner with customer support teams to address concerns, provide solutions, and ensure a smooth, positive customer journey across all channels.
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Stay up-to-date on social media trends, platform updates, and best practices, exploring new ways to innovate and improve engagement strategies.
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Bonus: Experience with graphic design or video editing tools is highly valued but not required.
The Ideal Candidate:
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Exceptional written and verbal communication skills with a creative and detail-oriented mindset.
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Familiarity with social media management tools and content creation platforms.
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A passion for outdoor activities, sustainability, and healthy living is a strong plus.
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Self-motivated, organized, and capable of managing multiple priorities in a dynamic environment.
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Positive, team-oriented attitude with flexibility to adapt to changing priorities.
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Comfortable creating video content, including being on camera for Reels and TikToks.
Why Join Us?
At Earth Runners, we’re on a mission to reconnect people with nature through our minimalist sandals. This role offers an exciting opportunity to blend creativity with connection—sharing our story while helping customers feel empowered in theirs.
Compensation:
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Starting pay: $23/hour
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This is a 1099 job without benefits.
How to Apply:
Please email the following to hello [AT] earthrunners.com:
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A short cover letter explaining why you're excited to work with Earth Runners.
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Links to any social media accounts you manage or own.
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A quick story that demonstrates your communication and organizational skills.
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Details about your email customer service or social media experience.
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Examples of your creative work (Reels, TikToks, graphics, writing, etc.).
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Your weekly availability and any extended periods you expect to be unavailable.
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Your resume.
Join us in inspiring others to reconnect with nature, one step at a time! 🌱