BACKED provides shipping protection for shipments that are lost, broken, or stolen.
Add BACKED to your cart at checkout to enable protection.
Protection, claims & more
Refer to our FAQ tab on this page.
Shipping
Your order will ship out via USPS within 3-7 business days of receiving it. All orders placed by Monday 7am Pacific will be shipped Thursday. Orders placed by Thursday at 7am Pacific will ship Monday. Any changes to your order must be requested within 48 hours of placing your order.
All sandals are made to order in our Sonoma County workshop. *Please note we cannot guarantee changes made to your order 24 hours after it has been placed*
Domestic:
- First Class Mail cost $3-5 and takes 3-5 days for delivery from ship date.
- Priority Mail (flat rate) cost ~$7 and takes 2-3 days for delivery from ship date.
- Priority Mail Express (flat rate) cost $22.38 and takes 1-2 days for delivery from ship date.
International:
-
We ship worldwide with Delivered Duty Paid (DDP) shipping options to help avoid unpredictable customs fees and shipping delays. Shipped via FedEx, DHL & postal mail, taxes & duties included. Learn more here.
- DDP Priority: average 9-14 day transit time.
- DDP Express: average 7-10 day transit time.
- DDP ePacket (Canada only): average 9-12 day transit time.
*shipping costs are estimated based on the weight of 1-3 items
FAQ
What does BACKED shipping insurance cover?
BACKED Shipping Insurance covers packages that are lost, broken, or stolen.
My tracking says my package was delivered but I didn't get it.
For parcels not received within 3 days after tracking shows a package as delivered, submit a claim.
My order is "stuck," the tracking still says my package is "in transit"
If the tracking does not provide an expected delivery date, please wait 10 business days from the shipping date before submitting a claim.
My tracking says "Label Created, not yet in system"
If your tracking says "Label Created, not yet in system" one week after your expected shipping date, please contact us to start a claim. We will consider your package lost if it has not arrived within 7 business days after the expected delivery date.
I can't find my package and/or I think my package was stolen.
For parcels not received within 3 days after tracking shows a package as delivered, submit a claim.
My package was damaged during transit.
For substantially damaged goods, please send us a picture to submit a claim.
How do I submit a claim?
Submit a claim via our contact page.
How long does it take for resolution after submitting a claim?
Please allow up to 24 hours for us to review the provided info and respond.
1% Donation
Earth Runners are inspired by ancient huarache running sandals. We are grateful to the Tarahumara for originating this design and feel fortunate to have the ability to give back and honor the creators of the huarache running sandal.
We donate 1% of all sales to True Messages, a non-profit focused on honoring the running heritage that remains so important to the Rarámuri culture. True Messages listens to the input of the local National community to determine where to allocate resources which includes sponsoring races, trail projects, and initiatives to support the youth of the community.
Thank you for helping us support the Tarahumara!
