Earth Runners Laces FAQ
1. Foot is sitting too far back on the sandal: Pull some slack through the outside loop [A] to make the thong strap (1) looser and then pull slack though the inside loop [B] to tighten up the heel strap (2).
2. Discomfort between the 1st & 2nd toe: Grab the thong part of the laces coming through from the bottom of the sandal as close as you can to the sandal bed. Now rotate the laces either clockwise or counter-clockwise away from the area of discomfort. (Watch the video at the top of the page further information on resolving thong discomfort.)
3. Discomfort on your second toe: Grab the thong part of the laces coming through from the bottom of the sandal as close as you can to the sandal bed. Now rotate the laces slightly CW for your left sandal or slightly CCW for your right sandal.
4. The buckle hurts my ankle bone: Scoot the buckle down closer to the outside loop. This will prevent the buckle from contacting your ankle bone and creating any discomfort.
5. My foot slides back in the sandal when I go up hill: Make sure that your laces criss-cross as they go through both loops [A] and [B] to prevent them from sliding out of place. Also ensure you have proper tension of the thong, heel, and ankle straps.
6. The buckle comes undone sometimes: Make sure the strap passes straight through the buckle before clamping it down, this will ensue this never happens.
7. My foot sits too far forward on the sandals: Pull some slack through the outside loop [A] to make the thong strap (1) tighter and then continue to pull this slack though the inside loop [B] to keep the heel strap (2) at your desired tension.
8. My heel strap falls off my heel: Ensure both your thong and ankle strap are adjusted to at least 80% max tension. The balanced tension in all three sections of the lace (thong, heel & ankle) helps to hold the heel strap up.
Watch how to double wrap your laces video for an alternative lace routing to achieve greater heel strap elevation.